Know the equipment installed
Keep the product identification, order documents and configuration information for your MICEN home lift. These records help keep future maintenance and support enquiries specific to the equipment at your site.
Keep the supplied documents together
Review the operating and maintenance documents provided with the selected equipment. Keep installation records and service information accessible to the people responsible for the lift.
Plan around the actual installation
Different buildings, lift arrangements and patterns of use call for different project discussions. Share your installation photographs and the equipment identification when asking MICEN about support or replacement components.
Describe an issue clearly
For a product enquiry, provide the equipment identification and a clear description of what you observed. Photographs of the relevant area and any displayed information can help the support discussion.
Confirm the applicable support terms
Warranty scope, replacement components and service arrangements depend on the selected equipment and order documents. Confirm these details with MICEN rather than relying on general claims about the lifespan of all home lifts.
Stay in contact about the project
Use the MICEN project enquiry form for documentation and product-support requests. Include the equipment and installation information so that the enquiry can be reviewed in context.